SUSTAINABILITY
   

IOL Returns Policy

 
Spectrum aspires to the highest sustainability standards and constantly strives to reduce waste. In line with our corporate sustainability philosophy, our returns policy for intraocular lenses (IOL) is set out below.
 
  1. Like many medical devices, IOLs have a limited shelf life. Once expired, they can no longer be used or re-sterilised. Expired lens disposal has an increased environmental impact. By working together, we can reduce the number of IOLs that have expired sterility and minimise this waste.
  2. By limiting the number of products in circulation to only enough to fulfil the needs of patients and through careful monitoring, we can reduce the number of IOLs produced. This improves the sustainability of resources for the industry.
  3. Reducing the number of IOL products in the system further contributes to our sustainability goals by reducing transportation and CO2 emissions.
We work with our customers to maintain the high levels of service required to serve patients' needs. These measures contribute to waste reduction and increased sustainability for all our resources. If you have any questions regarding this policy, please contact your local representative.

Returned Goods Policy - Sale or Return

 
Back-up lens returns
 
Time Frame (from invoice date)
Policy for Backup lens return
Condition
Up to 30 days Receive a full credit Must be returned unused, in the original packaging and, in a re-saleable condition.
31-45 days Re-stocking fee of 50% applied to the whole order Must be returned unused, in the original packaging and, in a re-saleable condition.
46+ days No credit, non-returnable* N/A 
* Should you have returned your order, you will have 14 days to arrange for collection or the item will be donated to a charitable cause.
 
No lenses used returns
 
Time Frame (from invoice date)
Policy for no lenses used returned
Condition
Up to 30 days Re-stocking fee of 25% applied to the whole order Must be returned unused, in the original packaging and, in a re-saleable condition.
31-45 days Re-stocking fee of 50% applied to the whole order Must be returned unused, in the original packaging and, in a re-saleable condition.
46+ days No credit, non-returnable* N/A 
* Should you have returned your order, you will have 14 days to arrange for collection or the item will be donated to a charitable cause.
 
Additional important information and conditions
  1. Spectrum does not re-sterilise lenses.
  2. An additional carriage charge of £17.00 will be applied at the time of purchase to cover the cost of the prepaid returns label. This will be dispatched with the goods.
  3. Returns made without a Returns Authorisation Number (RAN) and a properly completed Product Returns Form cannot be processed/accepted.
  4. Lenses returned with adhesive labels and/or writing on the carton cannot be accepted.
  5. Lenses with damaged or dirty packaging also do not qualify for returns.
  6. Returns must be appropriately packed to ensure their safe return and avoid damage during transportation.
  7. Should any such damage or loss occur due to inadequate packaging or incorrect completion of the carrier’s documentation by the customer, no credit will be given.
  8. Lenses that cannot be returned are AF-1PC – Aspheric Clear Pre-loaded lens - 06.00 - 30.00 dioptre.
  9. Returns are processed within our warehouse within 7 days.
 
Returns instructions
  1. Contact customer services on 01625 618 816  for your Returns Authorisation Number (RAN)
  2. Pack the item/s carefully to avoid damage during the shipping process. We suggest using a box and bubble wrap.
  3. Ensure that you have completed the Product Returns Form correctly, including your RAN.
  4. Add your completed Product Returns Form.
  5. Spectrum is not responsible for items lost in transit and a return cannot be processed until the item is received.